The recent development of language models has shown promising results by achieving state-of-the-art performance on various natural language tasks by fine-tuning pretrained models. In task-oriented dialogue (ToD) systems, language models can be used for end-to-end training without relying on dialogue state tracking to track the dialogue history but allowing the language models to generate responses according to the context given as input. This paper conducts a comparative study to show the effectiveness and strength of using recent pretrained models for fine-tuning, such as BART and T5, on endto-end ToD systems. The experimental results show substantial performance improvements after language model fine-tuning. The models produce more fluent responses after adding knowledge to the context that guides the model to avoid hallucination and generate accurate entities in the generated responses. Furthermore, we found that BART and T5 outperform GPT-based models in BLEU and F1 scores and achieve state-of-the-art performance in a ToD system.

本研究比较了使用最新的预训练模型，如 BART 和 T5 对任务导向对话系统的端到端训练的效果和强度，实验结果表明在语言模型微调后，模型生成的响应更流畅、更准确，BART 和 T5 在 BLEU 和 F1 分数方面胜过 GPT-based models，达到了任务导向对话系统的最先进水平。

任务导向对话系统语言模型比较研究