TL;DR通过神经网络技术提取 IT 事件管理中的核心信息,构建一个结构化的原因分析图,并设计了一系列信息检索系统,可以应用于新事件的排查和搜索,以解决类似 Salesforce 这样的云服务中的瓶颈问题。
Abstract
root cause analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce. Typically RCA investigation leverages data-sources like application error logs or service call trace