A good empathetic dialogue system should first track and understand a user's
emotion and then reply with an appropriate emotion. However, current approaches
to this task either focus on improving the understanding of users' emotion or
on proposing better responding strategies, and very
Combining Trait and State emotions for Empathetic Response Model (CTSM) enhances emotional perception and empathetic expression in dialogue systems, outperforming state-of-the-art baselines.