TL;DR使用具有优秀语音转文本能力的双阶段网络将客户对话转换为文本,然后使用 NER BERT 转换器模型提取信息实现实体提取以优化客户体验。
Abstract
In this modern era of technology with e-commerce developing at a rapid pace, it is very important to understand customer requirements and details from a business conversation. It is very crucial for customer retention and satisfaction. Extracting key insights from these conversations is very important when it comes to developing their product or solving thei