BriefGPT.xyz
May, 2023
智能客户-客服匹配在呼叫中心中提高客户体验
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing
HTML
PDF
S. Filippou, A. Tsiartas, P. Hadjineophytou, S. Christofides, K. Malialis...
TL;DR
研究旨在提高客户体验和呼叫中心功能的有效性,使用机器学习方法对客户-代理人分配问题进行建模并实现约215%的表现提高。
Abstract
customer experience
plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better representation in the market. One way to improve
→