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May, 2023
通过 Hawkes 过程建模对话中用户满意度的动态变化
Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process
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Fanghua Ye, Zhiyuan Hu, Emine Yilmaz
TL;DR
本文提出了一种基于Hawkes过程的用户满意度评估器ASAP，可以更好地模拟对话中用户满意度的动态变化，实验结果表明ASAP可以显著优于现有评估器。
Abstract
dialogue systems
have received increasing attention while automatically evaluating their performance remains challenging.
user satisfaction estimation
(USE) has been proposed as an alternative. It assumes that th
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