Significant attention has been paid to enhancing recommender systems (RS) with explanation facilities to help users make informed decisions and increase trust in and satisfaction with the RS. Justification and transparency represent two crucial goals in explainable recommendation. Different from transparency, which faithfully exposes the reasoning behind the recommendation mechanism, justification conveys a conceptual model that may differ from that of the underlying algorithm. An explanation is an answer to a question. In explainable recommendation, a user would want to ask questions (referred to as intelligibility types) to understand results given by the RS. In this paper, we identify relationships between Why and How explanation intelligibility types and the explanation goals of justification and transparency. We followed the Human-Centered Design (HCD) approach and leveraged the What-Why-How visualization framework to systematically design and implement Why and How visual explanations in the transparent Recommendation and Interest Modeling Application (RIMA). Furthermore, we conducted a qualitative user study (N=12) to investigate the potential effects of providing Why and How explanations together in an explainable RS on the users' perceptions regarding transparency, trust, and satisfaction. Our study showed qualitative evidence confirming that the choice of the explanation intelligibility types depends on the explanation goal and user type.

本研究探讨了为增强推荐系统的解释能力，提高用户对推荐系统的满意度和信任的透明度和解释目标的关系，并通过用户研究表明了不同的解释智能类型取决于解释目标和用户类型。

正当性与透明度：科学文献推荐系统中的视觉解释的原因和方法