In recent years, Artificial intelligence products and services have been offered potential users as pilots. The acceptance intention towards artificial intelligence is greatly influenced by the experience with current AI products and services, expectations for AI, and past experiences with ICT technology. This study aims to explore the factors that impact AI acceptance intention and understand the process of its formation. The analysis results of this study reveal that AI experience and past ICT experience affect AI acceptance intention in two ways. Through the direct path, higher AI experience and ICT experience are associated with a greater intention to accept AI. Additionally, there is an indirect path where AI experience and ICT experience contribute to increased expectations for AI, and these expectations, in turn, elevate acceptance intention. Based on the findings, several recommendations are suggested for companies and public organizations planning to implement artificial intelligence in the future. It is crucial to manage the user experience of ICT services and pilot AI products and services to deliver positive experiences. It is essential to provide potential AI users with specific information about the features and benefits of AI products and services. This will enable them to develop realistic expectations regarding AI technology.

本研究探讨影响人工智能接受意向的因素及其形成过程，结果发现人工智能和ICT经验对AI接受意向有直接和间接影响，期望是提高了接受意向的关键。因此，有必要管理用户体验并提供详细的信息以帮助潜在用户了解AI技术优势并制定现实的期望。

AI技术被接受的驱动因素：期望和经验的作用