Teaching assistants have played essential roles in the long history of education. However, few MOOC platforms are providing human or virtual teaching assistants to support learning for massive online students due to the complexity of real-world online education scenarios and the lack of training data. In this paper, we present a virtual MOOC teaching assistant, LittleMu with minimum labeled training data, to provide question answering and chit-chat services. Consisting of two interactive modules of heterogeneous retrieval and language model prompting, LittleMu first integrates structural, semi- and unstructured knowledge sources to support accurate answers for a wide range of questions. Then, we design delicate demonstrations named "Chain of Teach" prompts to exploit the large-scale pre-trained model to handle complex uncollected questions. Except for question answering, we develop other educational services such as knowledge-grounded chit-chat. We test the system's performance via both offline evaluation and online deployment. Since May 2020, our LittleMu system has served over 80,000 users with over 300,000 queries from over 500 courses on XuetangX MOOC platform, which continuously contributes to a more convenient and fair education. Our code, services, and dataset will be available at https://github.com/THU-KEG/VTA.

通过最小限度的标记训练数据，我们提供了一个名为LittleMu的虚拟MOOC教学助手，以提供问题解答和闲聊服务，并通过离线评估和在线部署测试了该系统的性能。

LittleMu: 基于异构数据集成和教学引导链的在线虚拟教学助手部署