Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning lacks the possibility of conversational exercise and personal contact, 1:1 training with human instructors involves a high level of personnel and organizational costs. Hence, pedagogical conversational agents (PCAs), based on generative AI, seem to compensate for the disadvantages of both forms. Following Action Design Research, this paper describes an organizational communication training with a Generative PCA (GenPCA). The evaluation shows promising results: the agent was perceived positively among employees and contributed to an improvement in self-determined learning. However, the integration of such agent comes not without limitations. We conclude with suggestions concerning the didactical methods, which are supported by a GenPCA, and possible improvements of such an agent for workplace learning.

职场学习、在线学习、1对1培训、教学对话代理和组织交流训练是本文的关键词。本文研究了一种基于生成型人工智能的教学对话代理在组织交流培训中的应用。评估表明代理在员工中被积极认可，并促进了自主学习的改善，但代理的整合仍存在限制。最后提出了基于生成型人工智能的教学方法以及对代理改进的建议，以促进职场学习。

当生成AI遇上工作场所学习：使用生成PCA创造逼真且激发学习动力的学习体验