Natural Language Generation tools, such as chatbots that can generate
human-like conversational text, are becoming more common both for personal and
professional use. However, there are concerns about their trustworthiness and
ethical implications. The paper addresses the problem of understanding how
different users (e.g., linguists, engineers) perceive and adopt these tools and
their perception of machine-generated text quality. It also discusses the
perceived advantages and limitations of Natural Language Generation tools, as
well as users' beliefs on governance strategies. The main findings of this
study include the impact of users' field and level of expertise on the
perceived trust and adoption of Natural Language Generation tools, the users'
assessment of the accuracy, fluency, and potential biases of machine-generated
text in comparison to human-written text, and an analysis of the advantages and
ethical risks associated with these tools as identified by the participants.
Moreover, this paper discusses the potential implications of these findings for
enhancing the AI development process. The paper sheds light on how different
user characteristics shape their beliefs on the quality and overall
trustworthiness of machine-generated text. Furthermore, it examines the
benefits and risks of these tools from the perspectives of different users.

本文研究了自然语言生成工具，如生成人类对话文本的聊天机器人，其可信度和伦理影响的问题，讨论了不同用户对这些工具的感知和采用方式以及机器生成文本质量的感知优缺点，还分析了参与者确定的这些工具的优点和伦理风险，并探讨了这些发现对于提升 AI 开发过程的潜在影响。