Trustera, the first functional system that redacts personally identifiable
information (PII) in real-time spoken conversations to remove agents' need to
hear sensitive information while preserving the naturalness of live
customer-agent conversations. As opposed to post-call redaction, audio masking
starts as soon as the customer begins speaking to a PII entity. This
significantly reduces the risk of PII being intercepted or stored in insecure
data storage. Trustera's architecture consists of a pipeline of automatic
speech recognition, natural language understanding, and a live audio redactor
module. The system's goal is three-fold: redact entities that are PII, mask the
audio that goes to the agent, and at the same time capture the entity, so that
the captured PII can be used for a payment transaction or caller
identification. Trustera is currently being used by thousands of agents to
secure customers' sensitive information.

Trustera 是一种可实时红 acting PII 的功能性系统，用于删除代理人需要在保存现场客户代理人对话的自然性时听取敏感信息的需求。