Opinion summarization in e-commerce encapsulates the collective views of
numerous users about a product based on their reviews. Typically, a product on
an e-commerce platform has thousands of reviews, each review comprising around
10-15 words. While Large Language Models (LLMs) have shown proficiency in
summarization tasks, they struggle to handle such a large volume of reviews due
to context limitations. To mitigate, we propose a scalable framework called
Xl-OpSumm that generates summaries incrementally. However, the existing test
set, AMASUM has only 560 reviews per product on average. Due to the lack of a
test set with thousands of reviews, we created a new test set called
Xl-Flipkart by gathering data from the Flipkart website and generating
summaries using GPT-4. Through various automatic evaluations and extensive
analysis, we evaluated the framework's efficiency on two datasets, AMASUM and
Xl-Flipkart. Experimental results show that our framework, Xl-OpSumm powered by
Llama-3-8B-8k, achieves an average ROUGE-1 F1 gain of 4.38% and a ROUGE-L F1
gain of 3.70% over the next best-performing model.

电子商务中的意见总结基于用户对产品的评论，该研究通过提出 Xl-OpSumm 框架实现对大规模评论的生成总结，并在实验中展示其在 AMASUM 和 Xl-Flipkart 数据集上的效率提升。