Ruifeng Qian, Shijie Li, Mengjiao Bao, Huan Chen, Yu Che
TL;DR通过使用基于人工智能技术的智能机器人在外呼业务中与客户通信来减少成本并实现自动化。
Abstract
With the growth of the economy and society, enterprises, especially in the
FinTech industry, have increasing demands of outbound calls for customers such
as debt collection, marketing, anti-fraud calls, and so on. But a large amount
of repetitive and mechanical work occupies most of the time of human agents, so
the cost of equipment and labor for enterprises