Optimal information and knowledge management is crucial for organizations to
achieve their objectives efficiently. As a rare and valuable resource,
effective knowledge management provides a strategic advantage and has become a
key determinant of organizational success. The study aims to identify critical
success and failure factors for implementing knowledge management systems in
government organizations. This research employs a descriptive survey
methodology, collecting data through random interviews and questionnaires. The
study highlights the critical success factors for knowledge management systems
in government organizations, including cooperation, an open atmosphere, staff
training, creativity and innovation, removal of organizational constraints,
reward policies, role modeling, and focus. Conversely, failure to consider
formality, staff participation, collaboration technologies, network and
hardware infrastructure, complexity, IT staff, and trust can pose significant
obstacles to successful implementation.

本研究旨在识别政府机构实施知识管理系统的关键成功和失败因素，结果表明，合作、开放的氛围、员工培训、创新、组织约束的消除、奖励政策、角色建模和专注是政府机构知识管理系统的关键成功因素，而忽视正式性、员工参与、协作技术、网络和硬件基础设施、复杂性、IT 员工和信任等因素则可能对成功实施构成重大障碍。