Despite the many recent achievements in developing and deploying social
robotics, there are still many underexplored environments and applications for
which systematic evaluation of such systems by end-users is necessary. While
several robotic platforms have been used in gerontological healthcare, the
question of whether or not a social interactive robot with multi-modal
conversational capabilities will be useful and accepted in real-life facilities
is yet to be answered. This paper is an attempt to partially answer this
question, via two waves of experiments with patients and companions in a
day-care gerontological facility in Paris with a full-sized humanoid robot
endowed with social and conversational interaction capabilities. The software
architecture, developed during the H2020 SPRING project, together with the
experimental protocol, allowed us to evaluate the acceptability (AES) and
usability (SUS) with more than 60 end-users. Overall, the users are receptive
to this technology, especially when the robot perception and action skills are
robust to environmental clutter and flexible to handle a plethora of different
interactions.

通过对巴黎一家日间照料养老院中装备有社交和对话交互能力的全尺寸人形机器人进行两波实验，本文试图部分回答多模态对话能力的社交互动机器人在实际环境中是否有用并被接受的问题